Best Shopify Apps for Customer Chat in 2025

Flora An

·March 22, 2025

·13 min read

In 2025, live chat apps have become a must-have for Shopify stores. They let you connect with customers instantly, making their shopping experience smoother and more enjoyable. Did you know about 15% of visitors engage in live chat? That’s a huge opportunity to boost customer engagement and satisfaction. Plus, businesses using live chat services often see a revenue jump thanks to better customer interactions. Whether you're running a small e-commerce store or a large Shopify business, the best app for online chat in Shopify store, Sobot, can transform how you handle customer support. It helps you deliver real-time assistance, improve customer satisfaction, and even gain valuable insights into your customers' needs. With tools like Sobot, you’re not just offering support—you’re creating memorable shopping experiences that keep customers coming back.

Top 10 Shopify Live Chat Apps for 2025

Tidio: AI-Powered Shopify Live Chat

Tidio stands out as one of the most popular Shopify live chat apps, trusted by over 300,000 businesses. Its user-friendly interface makes it easy for you to connect with customers in real-time. With a stellar rating of 4.7 on platforms like Shopify and G2, Tidio offers robust features to enhance customer interactions. Whether you're looking to automate responses or provide personalized support, this live chat app has you covered. Plus, its AI-powered tools can help you save time while boosting customer satisfaction.

Gorgias: Best App for Online Chat in Shopify Store

Gorgias is a favorite among Shopify store owners for its ability to streamline customer support. By deflecting repetitive tickets, it allows your team to focus on meaningful conversations. Its algorithms, trained on millions of e-commerce tickets, ensure accurate and quick responses. This live chat software also helps reduce response times, which can significantly improve customer satisfaction and resolution rates.

Reamaze: Shopify Live Chat with Helpdesk Features

Reamaze combines live chat with helpdesk capabilities, making it a versatile choice for Shopify stores. It can reduce response times by up to 20% and support volume by 50%. This live chat platform also boosts customer engagement by 90%, helping you create a more interactive shopping experience. With features like a shared inbox and automated workflows, Reamaze simplifies your customer support process.

Richpanel: Comprehensive Customer Support for Shopify

Richpanel offers a complete customer support app tailored for Shopify. Its self-service portal allows customers to resolve common issues instantly, reducing your team's workload. The app also integrates seamlessly with Shopify, saving you time and effort. With personalized responses and detailed support metrics, Richpanel ensures your customers receive top-notch service.

ProProfs: User-Friendly Shopify Live Chat App

If simplicity is what you need, ProProfs is an excellent choice. This live chat app is designed to be intuitive, making it easy for you to set up and use. It offers features like canned responses and visitor tracking, helping you engage with customers effectively. ProProfs is perfect for small to medium-sized Shopify stores looking for a straightforward solution.

LiveChat: Established Shopify Live Chat Solution

LiveChat has been a trusted name in the industry for years. It boasts a 73% customer satisfaction rate and can increase conversion rates by up to 3.87%. Businesses like DoggieLawn have seen a 33% boost in annual conversions after implementing this live chat software. Its reliability and ease of use make it a go-to option for many Shopify store owners.

JivoChat: Multi-Channel Shopify Live Chat

JivoChat excels in multi-channel communication, integrating with platforms like WhatsApp, Instagram, and Facebook. Its smart auto-messages and visitor monitoring features help you convert visitors into customers. With an internal CRM and team collaboration tools, JivoChat is a comprehensive live chat app for Shopify.

Chatra Live Chat: Seamless Customer Communication

Chatra focuses on providing instant responses to customer queries, building trust and reliability. This live chat app can increase conversion rates by up to 3.87%, making it a valuable tool for boosting sales. Its personalized assistance and prompt issue resolution enhance the overall shopping experience for your customers.

Sobot Live Chat: AI-Enhanced Shopify Live Chat Solution

Sobot Live Chat is a game-changer for Shopify stores. It supports multiple channels, including websites, apps, and social media platforms like WhatsApp and Instagram. With AI-assisted tools and built-in analytics, Sobot helps you provide personalized and efficient service. Its precise profiling can boost conversion rates by 38%, turning visitors into loyal customers. Plus, the free trial lets you explore its features risk-free. Sobot is the best app for online chat in Shopify store if you're looking for a powerful, all-in-one solution.

Crisp: Shopify Live Chat with Team Collaboration

Crisp is perfect for teams that value collaboration. Its all-in-one solution includes features like shared inboxes and AI-powered tools, making customer support more efficient. Crisp also offers extensive add-ons without extra charges, ensuring you get the most value for your investment. Its reliability and speed make it a strong contender among Shopify live chat apps.

Key Features to Look for in Shopify Live Chat Apps

Real-Time Messaging and Response

When it comes to live chat, speed is everything. Customers expect quick answers, and 90% of them consider an immediate response crucial when seeking help. For most, "immediate" means within 10 minutes or less. A live chat app with real-time support ensures you never miss a chance to engage with your customers. This feature not only improves customer satisfaction but also boosts sales opportunities. For instance, Sobot Live Chat excels in providing timely responses across multiple channels, ensuring your customers always feel heard.

Integration with Shopify and Other Tools

Seamless integration with Shopify and external tools can transform how you manage customer interactions. A live chat app that syncs with your Shopify store allows you to access order details, customer history, and more—all in one place. This makes your support team more efficient and improves the overall shopping experience. For example, businesses like DoggieLawn saw a 33% increase in annual conversions after implementing live chat with Shopify integration. Here's how integration impacts performance:

Evidence Type	Description	Impact on Live Chat Performance
Conversion Increase	Integration of live chat can increase conversions by up to 40%.	Significant improvement in sales.
Customer Satisfaction	Live chat leads to a 73% satisfaction rate among customers.	Enhances customer experience.

AI-Powered Chatbots and Automation

AI-powered chatbots are game-changers for Shopify live chat apps. They handle repetitive queries, provide instant answers, and even offer personalized recommendations. Businesses using chatbots report a 67% increase in sales conversions. For example, Decathlon saw a 30% boost in customer engagement and a 60% reduction in response times by leveraging AI. Sobot Live Chat integrates AI tools to automate workflows, making your customer support smarter and more efficient.

Customization for Branding and User Experience

Your live chat app should reflect your brand's personality. Customizable widgets, colors, and fonts help create a consistent shopping experience. Did you know 63% of customers prefer live chat as their primary support channel? Personalization through pre-chat surveys or tailored responses can make a big difference. Sobot Live Chat offers rich customization options, ensuring your chat interface aligns perfectly with your brand.

Bar — Image Source: statics.mylandingpages.co

Analytics and Reporting for Performance Insights

Data is key to improving your live chat strategy. Analytics features let you track metrics like conversion rates, chat resolution times, and customer satisfaction scores. For example, customers who engage in live chat tend to spend 10-15% more than those who don’t. Sobot Live Chat provides built-in analytics with over 150 indicators, helping you make data-driven decisions to optimize your Shopify store's performance.

Comparison of the Best Shopify Live Chat Apps

Pricing and Subscription Plans

When choosing a live chat app for your Shopify store, pricing plays a big role. Some apps offer free plans, while others charge premium rates for advanced features. Here's a quick comparison:

Pricing Tier	App Name	Monthly Cost (Billed Annually)
Entry-Level	tawk.to	Free
	Tidio	Free plan
	Chatra	$21/month for essentials
Mid-Range	Re:amaze	$29/month for one user
	LiveChat	$20/agent/month
Premium	Gorgias	$60/month
	Drift	$2,500/month

Sobot Live Chat offers a free trial, making it easy for you to explore its features without commitment. Its pricing is competitive, especially considering its AI-powered tools and omnichannel support.

Feature Comparison Across Apps

Not all live chat apps are created equal. Some focus on simplicity, while others pack in advanced features. For example, Chatra offers visitor monitoring and automated greetings, while Reamaze includes order management and automation triggers. Sobot Live Chat stands out with its omnichannel support, AI-assisted tools, and built-in analytics that track over 150 indicators. These features help you optimize customer interactions and boost satisfaction.

Integration Capabilities with Shopify

Seamless integration with Shopify is essential for smooth operations. Apps like Tidio and Reamaze are designed specifically for Shopify, ensuring compatibility. Sobot Live Chat goes a step further by integrating with Shopify’s APIs, CRM software, and analytics tools. This allows you to access customer data, track KPIs like Average Handle Time, and improve customer satisfaction—all from one platform.

User-Friendliness and Customer Support

A user-friendly live chat app can make or break your customer support experience. Research shows live chat systems achieve a 73% customer satisfaction rate, higher than email or phone. Sobot Live Chat excels here with its intuitive interface and real-time responses. Its AI tools reduce agent workload, letting you focus on meaningful customer interactions.

How to Choose the Right Shopify Live Chat App

Evaluating Your Store's Size and Customer Needs

Your Shopify store's size and customer behavior play a big role in choosing the right live chat app. For smaller stores, basic features like real-time messaging and canned responses might be enough. Larger stores, however, often need advanced tools like chatbots and analytics to handle higher traffic. Did you know shoppers who use live chat are 70% more likely to make a purchase? Plus, customers using live chat tend to spend 10-15% more. By segmenting your customer base and offering personalized interactions, you can boost engagement and drive conversions. Apps like Sobot Live Chat make this easy with features like customer segmentation and tailored responses.

Budget and Cost Considerations

Your budget sets the stage for what you can afford. Small stores might prefer free or low-cost options, while medium and enterprise-level stores often invest in premium solutions. For example, small stores can start with apps offering basic chat features for $0–50/month. Medium stores may need chatbots and analytics, which cost around $50–200/month. Enterprise stores often require advanced automation and API access, priced at $200+/month. Sobot Live Chat offers a free trial, so you can explore its features without upfront costs. Its competitive pricing ensures you get value for your investment.

Ease of Implementation and Setup

Nobody wants a live chat app that’s hard to set up. The best apps integrate seamlessly with Shopify and other tools, often taking just minutes to get started. For example, Sobot Live Chat is intuitive and doesn’t require extensive training, so your team can start using it right away. Quick setup means you can focus on what matters—engaging with your customers. Plus, apps that integrate with your existing tech stack make it easier to manage customer interactions efficiently.

Scalability for Future Growth

As your Shopify store grows, your live chat app should grow with you. Scalability ensures you’re not stuck with outdated tools when your customer base expands. For small stores, basic features like canned responses might work. Medium stores often need chatbots and analytics, while enterprise stores require advanced automation and 24/7 support. Sobot Live Chat excels in scalability, offering omnichannel support and AI-powered tools that adapt to your needs. Whether you’re a small e-commerce store or a global brand, Sobot ensures you’re ready for the future.

Tips for Implementing Live Chat on Your Shopify Store

Setting Up and Customizing the App

Getting started with live chat on your Shopify store is easier than you think. Most apps, like Sobot Live Chat, offer intuitive interfaces that guide you through the setup process. Begin by integrating the app with your Shopify store. This ensures all customer interactions, from order details to inquiries, are accessible in one place. Once integrated, customize the chat widget to match your brand. Choose colors, fonts, and even welcome messages that reflect your store’s personality. For example, a friendly greeting like “Hi there! How can we help you today?” can make customers feel valued. Don’t forget to test the chat functionality before going live to ensure a seamless experience.

Training Your Team for Effective Use

Your team plays a crucial role in delivering excellent customer support. Train them to use the live chat app effectively. Start by familiarizing them with the app’s features, such as canned responses, customer segmentation, and analytics. Role-playing common scenarios can help your team respond confidently to customer queries. Encourage them to use a friendly tone and address customers by name for a personal touch. If you’re using Sobot Live Chat, its AI-assisted tools can reduce repetitive tasks, allowing your team to focus on meaningful interactions. Well-trained agents can turn a simple chat into a memorable customer experience.

Monitoring Performance and Optimizing Features

Once your live chat is up and running, keep an eye on its performance. Use built-in analytics to track metrics like response times, resolution rates, and customer satisfaction scores. For instance, Sobot Live Chat evaluates over 150 indicators, helping you identify areas for improvement. If you notice a drop in engagement, consider tweaking your chat prompts or adding FAQs to address common questions. Regularly updating your chat features ensures you’re meeting customer expectations and staying ahead in the competitive e-commerce space.

Best Practices for Customer Engagement

Engaging with customers through live chat isn’t just about answering questions—it’s about building relationships. Be proactive by initiating chats with visitors who spend time on key pages, like your product or checkout pages. Use customer data to offer personalized recommendations. For example, if a customer is browsing winter jackets, suggest matching accessories. Always aim for quick responses; studies show that 90% of customers expect immediate assistance. With tools like Sobot Live Chat, you can provide timely, personalized support that keeps customers coming back.

Choosing the right live chat app can transform your Shopify store. Whether you're a small e-commerce business or a large enterprise, these tools offer unique benefits. For instance, live chat increases conversions, improves customer retention, and provides faster support. Apps like Sobot Live Chat excel in delivering personalized customer experiences while boosting efficiency.

Benefit/Feature	Description
Increased Conversions	Customers are more likely to make a purchase when they receive quick answers to their questions.
Customer Retention	Quick responses encourage customers to return for future purchases.
Reduced Back-and-Forth Communication	Saves time for both customers and agents.
Faster Response Times	Live chat provides quicker resolutions compared to email or phone support.
Personalized Customer Experiences	Real-time interaction enhances the customer experience.

For small stores, start with basic features. Larger businesses should explore advanced tools like AI-powered chatbots. Remember, prioritizing customer service with the right live chat solution ensures happier customers and higher sales.

FAQ

What is the best live chat app for Shopify stores in 2025?

The best app depends on your needs. For an all-in-one solution, Sobot Live Chat offers omnichannel support, AI tools, and analytics to enhance customer interactions and boost e-commerce success.

How does live chat improve customer satisfaction?

Live chat provides instant responses, which 90% of customers prefer. It reduces wait times, resolves issues faster, and creates a seamless shopping experience, keeping your customers happy and loyal.

Can live chat apps integrate with Shopify?

Yes, most live chat apps integrate seamlessly with Shopify. For example, Sobot Live Chat connects with Shopify to unify customer data, streamline support, and improve your store's efficiency.