10 AI Tools Every Customer Support Team Needs

AI is reshaping the way businesses handle customer support, and by 2025, its impact will be undeniable. Imagine automating up to 80% of interactions—this isn’t just a prediction but a reality many companies are already embracing. For instance, Unity saved $1.3 million by deflecting 8,000 support tickets with an AI agent, showcasing how efficiency skyrockets when repetitive tasks are automated.

AI also enhances personalization. Companies using AI for tailored engagement see 50% higher customer acquisition rates and 40% lower churn. Tools like Sobot’s AI-powered solutions make it possible to deliver 24/7 multilingual support while reducing costs and boosting conversions. With 64% of customer experience leaders planning to invest more in AI, it’s clear that scalable, ai-based customer support isn’t a luxury—it’s a necessity.

Bank of America’s virtual assistant, Erica, has handled over 1 billion interactions with a 90% satisfaction rate, proving AI’s role in creating seamless customer experiences.

Are you ready to transform your support strategy with AI?

Zendesk AI Suite: A Leader in AI-Based Customer Support

Key Features

Zendesk AI Suite stands out as one of the best customer service software solutions available today. It offers a range of features designed to make your customer support more efficient and personalized. With AI-powered automation, it can handle up to 80% of customer inquiries independently, freeing up your team to focus on complex issues. Its omnichannel support ensures seamless communication across email, chat, and social media, so your customers always feel connected.

The suite also includes advanced analytics tools that provide actionable insights into customer behavior. These insights help you identify trends and improve your service strategies. Plus, its AI assistants are equipped with natural language processing (NLP), enabling them to understand and respond to customer queries with 95% accuracy. This level of precision ensures your customers get the right answers quickly.

Benefits for Customer Support Teams

Using Zendesk AI Suite can transform how your team operates. Imagine reducing your average handling time by 25% or improving your first-call resolution rates by 20%. These aren’t just numbers—they’re real outcomes businesses have achieved. For example, Cocoatech used AI tools for 2025-ready automation and saw 81% of their conversations resolved by AI alone.

Your team will also benefit from a 30% faster response time, which means happier customers and fewer complaints. The suite’s ability to integrate with existing customer service software makes it easy to adopt without disrupting your workflow. And with a 40% increase in customer satisfaction, you’ll see a noticeable boost in loyalty and retention.

Ideal Use Cases

Zendesk AI Suite is perfect for businesses handling high volumes of customer inquiries. If you’re in retail, e-commerce, or tech, this AI customer service software can help you manage peak seasons without breaking a sweat. It’s also ideal for companies looking to improve their customer loyalty. By using AI assistants to provide personalized support, you can create experiences that keep customers coming back.

Whether you’re a small business or a large enterprise, this suite adapts to your needs. It’s especially useful for teams aiming to reduce costs while maintaining high-quality service. With its ability to answer 80% of questions autonomously, it’s a game-changer for scaling your operations.

Intercom AI: Real-Time Engagement for Customer Success

Key Features

Intercom AI is designed to help you connect with your customers in real time, making it one of the most effective customer service software options available. Its standout feature is its ability to provide instant responses through AI-powered chatbots. These bots can handle repetitive queries, allowing your team to focus on more complex issues.

Another key feature is its proactive messaging system. This tool lets you reach out to customers before they even ask for help, creating a seamless experience. Intercom AI also integrates with multiple platforms, including email, social media, and live chat, ensuring your customers can reach you wherever they are.

To measure performance, Intercom AI offers detailed analytics. Metrics like first contact resolution, time to resolution, and customer satisfaction (CSAT) help you track how well your team is doing.

Benefits for Customer Support Teams

Using Intercom AI can transform how your team handles customer support. You’ll notice faster response times and fewer unresolved tickets. The AI chatbots can manage high volumes of inquiries, reducing the workload on your team.

Proactive messaging helps you engage customers at the right time, increasing satisfaction and loyalty. Plus, the analytics tools give you insights into what’s working and what needs improvement. For example, tracking CSAT scores can show you how happy your customers are with your service.

Intercom AI also boosts efficiency by automating repetitive tasks. This means your team can focus on building stronger relationships with customers.

• Customer Satisfaction (CSAT) reflects overall happiness with your service.
• Bot Engagement Rate shows how effectively AI interacts with customers.

Ideal Use Cases

Intercom AI is perfect for businesses that want to provide real-time support. If you’re in retail, e-commerce, or tech, this customer service software can help you manage peak seasons without overwhelming your team.

It’s also ideal for companies aiming to improve customer loyalty. By using AI to deliver personalized experiences, you can keep customers coming back. Whether you’re a small business or a large enterprise, Intercom AI adapts to your needs.

If you’re looking for ai-based customer support tools to prepare for 2025, Intercom AI is a great choice. Its ability to integrate with other platforms makes it one of the best customer service software options available.

Salesforce Einstein: AI Tools for 2025 and Beyond

Key Features

Salesforce Einstein is a powerhouse when it comes to customer service software. It combines cutting-edge AI technologies like natural language processing, machine learning, and image recognition to transform how you handle customer interactions. One standout feature is Einstein Bots, which can autonomously resolve common queries, saving your team valuable time. Another is Einstein Reply Recommendations, which suggests the best responses to customer questions, ensuring faster and more accurate resolutions.

Einstein also excels at automating workflows. It categorizes and prioritizes incoming cases based on data points like urgency and customer history. This means your team can focus on what matters most—delivering exceptional service. Plus, with Salesforce Data Cloud, you can hyper-personalize customer experiences at scale, making every interaction feel tailored and meaningful.

Benefits for Customer Support Teams

Using Salesforce Einstein, you’ll see immediate improvements in efficiency and customer satisfaction. AI agents can handle repetitive tasks, freeing your team to tackle complex issues. Companies like Genentech and Moody’s have already reported significant productivity gains by automating workflows with Einstein.

You’ll also benefit from hyper-personalization. By leveraging customer data, Einstein helps you create experiences that feel unique to each individual. Faster case resolution and smarter automation mean happier customers and fewer escalations. And with tools like Einstein Bots, you can provide 24/7 support without increasing costs.

Ideal Use Cases

Salesforce Einstein is perfect for businesses aiming to future-proof their customer support. If you’re in industries like retail, travel, or finance, this customer service software can help you scale operations while maintaining quality. For example, Singapore Airlines uses Einstein to enhance personalized service and streamline operations.

Whether you’re looking to automate workflows, improve response times, or deliver hyper-personalized experiences, Einstein is one of the best customer service software options for 2025 and beyond.

Freshdesk Freddy AI: Intelligent Customer Service Software

Freshdesk Freddy AI is a standout customer service software designed to simplify and enhance your customer support operations. It combines intelligent automation with user-friendly tools to help your team deliver faster, more personalized service. Whether you're managing a small business or a large enterprise, Freddy AI adapts to your needs, making it one of the best customer service software options available today.

Key Features

Freddy AI offers a suite of features that make it a game-changer for customer service teams:

• Centralized Ticket Management: Consolidates all inquiries into one platform, ensuring no customer gets overlooked.
• Agent Copilot: Provides real-time suggestions to agents, reducing their workload and improving response accuracy.
• Predictive Analytics: Prioritizes tickets based on urgency, helping you address critical issues first.
• Automatic Ticket Classification: Routes inquiries to the right team instantly, cutting down resolution times.
• Sentiment Analysis: Identifies customer emotions, allowing your team to respond with empathy and precision.

These features work together to streamline your operations and improve customer satisfaction.

Benefits for Customer Support Teams

Freddy AI doesn’t just make your job easier—it transforms how you handle customer interactions. Here’s what you can expect:

Freddy AI’s intelligent automation tools handle repetitive tasks, freeing your team to focus on complex issues. Its self-service portal empowers customers to find answers on their own, reducing contact volume. Plus, with faster response times and better resolution efficiency, your team can deliver exceptional service every time.

Ideal Use Cases

Freddy AI is perfect for businesses that want to scale their customer support without sacrificing quality. If you’re in retail, e-commerce, or tech, this customer service software can help you manage high inquiry volumes during peak seasons. Its predictive analytics and sentiment analysis make it ideal for teams aiming to provide personalized, empathetic support.

For example, companies using Freddy AI have reported a 28% reduction in contact rates and a 32% drop in contact volume. These results show how effective it is at streamlining operations and improving customer satisfaction. Whether you’re looking to automate workflows or enhance your team’s productivity, Freddy AI is a reliable choice for ai-based customer support.

Sobot Chatbot: Revolutionizing AI-Based Customer Support

Key Features

The Sobot Chatbot is designed to transform how you handle customer interactions. It’s packed with features that make it one of the best customer service software options available today. Here’s what sets it apart:

• Omnichannel Support: Engage with customers across platforms like WhatsApp, SMS, and social media, ensuring seamless communication.
• Multilingual Capabilities: Communicate in multiple languages, breaking down barriers and enhancing global reach.
• 24/7 Availability: Provide round-the-clock support, so your customers never feel left out.
• No Coding Required: Use its intuitive point-and-click interface to set up workflows effortlessly.
• Smart Self-Service: Empower customers to resolve 22.2% of their queries independently, reducing inbound discussions by 20%.

These features not only improve efficiency but also ensure your customers receive accurate and timely responses.

Benefits for Customer Support Teams

Using the Sobot Chatbot can significantly enhance your team’s productivity and customer satisfaction. Here’s how:

• Boost Efficiency: Automate repetitive tasks and free up your team to focus on complex issues. This can improve problem resolution rates by 85%.
• Increase Customer Happiness: With a 99% customer happiness rate and a 97% CSAT score, your customers will feel valued and supported.
• Save Costs: Operate 24/7 without additional staffing costs, saving up to 50% on expenses.
• Improve Accuracy: Deliver correct answers 80% of the time, ensuring customers get the information they need.

These benefits make Sobot Chatbot a game-changer for customer support teams looking to scale operations without compromising quality.

Ideal Use Cases

The Sobot Chatbot is perfect for businesses across industries like retail, e-commerce, and financial services. If you’re managing high inquiry volumes during peak seasons, this customer service software can handle the load effortlessly.

It’s also ideal for companies aiming to improve customer loyalty. By offering personalized, multilingual support, you can build trust and satisfaction among your VIP customers. For example, businesses using Sobot have reported a 35% increase in sign-off rates and a 40% boost in COD collection rates.

Whether you’re a small business or a global enterprise, the Sobot Chatbot adapts to your needs, making it an essential tool for modern customer support.

Ada: Automating Customer Interactions with AI

Ada is a powerful customer service software designed to simplify and enhance how you interact with your customers. It’s all about making your life easier by automating routine tasks and delivering human-like interactions that feel natural. Whether you’re managing a small team or a large enterprise, Ada adapts to your needs effortlessly.

Key Features

Ada stands out with its ability to handle a wide range of customer queries with minimal human intervention. Its AI-driven interactions feel so natural that customers often don’t realize they’re speaking to a bot. You’ll also love how quickly it can be deployed, saving you time and effort.

Some of its standout features include:

• Proactive Engagement: Reach out to customers before they even ask for help.
• Multilingual Support: Communicate in multiple languages to connect with a global audience.
• Customizable Workflows: Tailor the system to fit your unique business needs.
• Seamless Integration: Connect Ada with your existing tools for a unified experience.

These features make Ada one of the best customer service software options for businesses looking to streamline operations.

Benefits for Customer Support Teams

Ada doesn’t just automate tasks—it transforms how your team works. By reducing first response times by 37% and resolution times by 52%, it ensures your customers get the help they need faster. This efficiency leads to a 36% increase in repeat purchases and a 27% drop in the ticket-to-order ratio.

You’ll also notice a boost in customer satisfaction. With a 1% increase in CSAT, Ada proves that automation doesn’t mean sacrificing quality. Plus, by handling repetitive queries, it frees up your team to focus on complex issues, improving overall productivity.

Ideal Use Cases

Ada is perfect for businesses that deal with high volumes of customer inquiries. If you’re in retail or e-commerce, it’s a game-changer during peak seasons. Its ability to deliver personalized, multilingual support makes it ideal for companies aiming to build strong customer relationships.

For example, businesses using Ada have seen significant improvements in efficiency and customer loyalty. Whether you’re looking to reduce costs or enhance customer experiences, Ada is a reliable choice for modern customer support.

LivePerson: Enhancing Customer Engagement with AI

LivePerson is a powerful customer service software that helps you connect with your customers in meaningful ways. It uses AI to improve engagement, streamline interactions, and deliver personalized experiences. If you’re looking to enhance how you interact with your audience, LivePerson offers tools that make it easier than ever.

Key Features

LivePerson stands out with its innovative AI capabilities. Here’s what you can expect:

• AI Search and Recommendations: These tools help you provide instant, relevant answers to customer queries.
• Omnichannel Messaging: Engage with customers across platforms like SMS, WhatsApp, and social media.
• Proactive Engagement: Reach out to customers before they even ask for help, creating a seamless experience.
• Real-Time Analytics: Track customer behavior and satisfaction to improve your strategies.

A recent study shows that 98% of brands consider AI essential for customer engagement. However, only 28% feel they’re fully utilizing its potential. LivePerson bridges this gap with features like AI Search and On-Demand Recommendations, ensuring you stay ahead.

Benefits for Customer Support Teams

Using LivePerson can transform your customer support operations. Here’s how:

• Boost Efficiency: Automate repetitive tasks, allowing your team to focus on complex issues.
• Improve Resolution Rates: AI chatbots can handle up to 58% of inquiries, as seen with SportPesa, which also achieved an 80% CSAT score.
• Enhance Customer Satisfaction: The RealReal reported a 95% CSAT score and wait times of less than a minute on voice channels.

These benefits make LivePerson one of the best customer service software options for teams aiming to improve engagement and satisfaction.

Ideal Use Cases

LivePerson is perfect for businesses in retail, e-commerce, and financial services. If you’re managing high inquiry volumes, this software can handle the load effortlessly. It’s also ideal for companies looking to provide personalized, omnichannel support. For example, SportPesa used LivePerson to engage customers across multiple platforms, achieving remarkable results.

Whether you’re a small business or a large enterprise, LivePerson adapts to your needs. Its AI-driven tools ensure you deliver exceptional customer experiences every time.

Drift AI: Conversational AI for Customer Support

Drift AI is redefining how businesses interact with customers. It’s not just a tool—it’s a game-changer for conversational engagement. Whether you’re looking to convert website visitors into leads or streamline customer interactions, Drift AI delivers results that matter.

Key Features

Drift AI stands out with its ability to create meaningful, two-way conversations. Its automated bots handle common inquiries, qualify leads, and guide customers to the right resources. This saves time and ensures efficiency.

Drift’s AI is trained on over 100 million B2B sales and marketing conversations. This ensures interactions are relevant and effective. Plus, its real-time insights let you optimize engagement strategies based on live data.

Benefits for Customer Support Teams

Drift AI doesn’t just improve efficiency—it transforms how your team works. Its conversational tools help you connect with customers at the right time, turning casual visitors into high-intent leads. For example, Heather Alter, Senior Director of Web Experience, shared that Drift has become the top channel for sourcing leads.

Here’s what you can expect:

• Faster response times, reducing customer wait times.
• Better engagement rates, leading to higher satisfaction.
• Streamlined lead generation, accelerating the sales process.

Drift AI also empowers your team with real-time insights. You’ll know what’s working and where to improve, ensuring every interaction adds value. Mariana Cogan, SVP of Digital Marketing Strategy, highlighted how Drift enables a more customer-centric approach in B2B interactions.

Ideal Use Cases

Drift AI is perfect for businesses aiming to enhance customer support and drive conversions. If you’re in retail, e-commerce, or B2B sales, this customer service software can help you engage customers effectively.

It’s especially useful for teams handling high website traffic. Automated bots qualify leads and guide visitors, ensuring no opportunity is missed. Roland Brickey, Director of Marketing Operations, emphasized how Drift connects with potential customers at the right moment.

Whether you’re looking to improve engagement or boost sales, Drift AI adapts to your needs. Its conversational tools make it one of the best customer service software options for modern businesses.

ChatGPT for Business: AI Tools for Personalized Support

Key Features

ChatGPT for Business is revolutionizing how companies approach customer service software. Its standout features make it a go-to solution for businesses aiming to deliver personalized support. Here’s what makes it shine:

• Instant Responses: ChatGPT automates customer interactions, providing real-time answers to common queries. This reduces wait times and keeps customers happy.
• Tailored Recommendations: By analyzing customer preferences and purchase history, ChatGPT offers personalized product suggestions, enhancing the shopping experience.
• Seamless Integration: It works effortlessly with existing platforms, ensuring a smooth transition for your team.
• Multilingual Support: Communicate with customers in their preferred language, breaking down barriers and expanding your global reach.

These features make ChatGPT a powerful tool for creating meaningful, efficient customer interactions.

Benefits for Customer Support Teams

Using ChatGPT for Business can transform your customer support operations. Here’s how it helps:

• Boost Customer Satisfaction: Companies using ChatGPT report higher CSAT scores. For example, a fintech app improved clarity in transaction-related queries, leading to happier users.
• Faster Response Times: A healthcare portal reduced its average response time from 10 minutes to just 2 minutes by integrating ChatGPT.
• Higher Resolution Rates: ChatGPT resolves more issues on the first contact, saving time and resources. A real estate website saw a significant boost in first-contact resolutions after adopting it.
• Cost Savings: Automating repetitive tasks reduces the need for additional staffing, cutting operational costs.

These benefits make ChatGPT one of the best customer service software options for teams looking to enhance efficiency and satisfaction.

Ideal Use Cases

ChatGPT for Business is perfect for industries like eCommerce, healthcare, and real estate. If you’re managing high inquiry volumes, it can handle the load effortlessly. For example, in eCommerce, ChatGPT creates personalized shopping experiences, increasing customer loyalty and satisfaction.

It’s also ideal for businesses aiming to reduce costs while maintaining high-quality service. Whether you’re scheduling appointments, processing claims, or guiding customers through complex decisions, ChatGPT adapts to your needs. Its ability to provide tailored support makes it an essential tool for modern customer support teams.

Zoho Desk AI: Comprehensive Customer Service Software

Zoho Desk AI is a robust tool designed to simplify and enhance your customer service operations. It’s packed with features that make managing inquiries and delivering exceptional support a breeze. Whether you’re a small business or a large enterprise, Zoho Desk adapts to your needs, making it one of the best customer service software options available today.

Key Features

Zoho Desk AI offers a variety of features that streamline your customer service processes:

• Omnichannel Support: Handle inquiries from email, web forms, social media, and live chat—all in one place.
• Ticket Management System: Convert customer inquiries into tickets and track their resolution effortlessly.
• Customization Options: Tailor ticket creation and automation workflows to fit your unique business needs.
• Detailed Reporting and Analytics: Monitor key performance indicators (KPIs) and agent performance with ease.

Users frequently praise its user-friendly interface, which simplifies navigation. However, some have noted that additional training materials could help new users get up to speed faster.

Benefits for Customer Support Teams

Using Zoho Desk AI can transform how your team operates. Here’s what you’ll gain:

• Improved Efficiency: Automate repetitive tasks and focus on resolving complex issues.
• Enhanced Customer Satisfaction: Provide faster, more accurate responses across multiple channels.
• Better Insights: Use detailed analytics to track performance and identify areas for improvement.

For example, many users appreciate how Zoho Desk’s omnichannel support ensures no customer inquiry slips through the cracks. The ticket management system also simplifies tracking, helping your team resolve issues faster.

Ideal Use Cases

Zoho Desk AI is perfect for businesses that handle high volumes of customer inquiries. If you’re in retail, e-commerce, or tech, this customer service software can help you manage peak seasons without overwhelming your team.

It’s also ideal for companies looking to improve customer loyalty. By offering personalized support and detailed analytics, you can create experiences that keep customers coming back. Whether you’re a startup or a global enterprise, Zoho Desk AI adapts to your needs, making it an essential tool for modern customer support.

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AI tools are revolutionizing customer support, making it faster, smarter, and more personalized. Businesses that embrace AI see incredible results: data-driven companies are 23 times more likely to acquire customers, 6 times more likely to retain them, and 19 times more likely to boost profits. These tools predict customer needs, reduce errors, and help you stay ahead of trends.

When choosing the right AI tool, focus on scalability, integration, and industry-specific adaptability. Here’s a quick comparison of what to look for:

Sobot Chatbot checks all these boxes. It’s multilingual, 24/7, and easy to set up—perfect for scaling your operations while cutting costs. By adopting tools like Sobot, you’ll stay competitive and deliver exceptional customer experiences in 2025 and beyond. Why wait? Start transforming your support strategy today!

FAQ

1. How do AI tools improve customer support?

AI tools automate repetitive tasks, like answering FAQs, so your team can focus on complex issues. For example, the Sobot Chatbot operates 24/7, handling inquiries across platforms like WhatsApp and SMS. This boosts efficiency by 70% and reduces costs by up to 50%.

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2. Can AI tools like Sobot Chatbot handle multiple languages?

Yes! Sobot Chatbot supports multilingual interactions, making it perfect for global businesses. It ensures customers feel understood, no matter their language. For instance, companies using Sobot have seen a 35% increase in customer satisfaction due to its language capabilities.

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3. Are AI tools difficult to set up?

Not at all. Many tools, including Sobot Chatbot, offer no-code setups. You can design workflows using a simple point-and-click interface. This means you don’t need technical expertise to get started, saving time and resources.

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4. What industries benefit most from AI tools in customer support?

Retail, e-commerce, and financial services see the biggest gains. For example, OPPO used Sobot’s AI solutions to achieve an 83% chatbot resolution rate during peak shopping seasons. AI tools help manage high inquiry volumes while maintaining quality service.

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5. How do AI tools like Sobot Chatbot save costs?

AI tools reduce the need for additional agents by automating tasks. Sobot Chatbot operates 24/7, triaging queries and cutting expenses by up to 50%. Businesses also save on training costs since the chatbot learns from existing knowledge bases.

See Also

2024's Leading Customer Service Software Solutions Unveiled

Essential AI Tools for Enterprise Contact Centers in 2024

2024's Best Software for Capturing Customer Feedback

Best Live Chat Support Software Options for 2024

2024's Most Effective Speech Analytics Tools for Call Centers