Glossary AI Response Accuracy Rate: The Benchmark for Reliable Customer Service AILearn what AI response accuracy rate is and how it influences customer service.
Sobot Encourages the Synergy of Generative AI & Multi-Faceted AI in Customer ContactNews & Updates Learn about how the synergy of Sobot Generative AI and Multi-Faceted AI reshapes customer contact.
The Quality Assurance of Customer SupportGlossary A comprehensive guide on the quality assurance of customer support.
Quick Identification: AI Chatbot vs. AI Copilot vs. AI AgentAI Solution Have a quick understanding on the differences among AI Chatbot, AI Copilot and AI Agent.
How to Use Facebook Messenger for Bulk Messaging Marketing?Product Application The efficient strategies to use Facebook Messenger for bulk messaging marketing.
Inside Walmart’s Customer Service Strategy: Lessons for BusinessesEnterprise Insight The sucessful lessons of the retail giant Walmart in customer service.
Sobot’s Secure AI – Safeguarding Data, Strengthening TrustSobot AI Get to know how Sobot Secure AI safeguards data security and enhances customer trust.
POP MART– See the Powerful Customer Service System behind Labubu and MollyEnterprise Insight Get to know the reasons of rapid rising and popularity of Pop Mart, learning about how Sobot contributes to its growth.
Sobot AI Agent: Reshaping Customer Contact ExperienceSobot AI Learn about 4 critical features of the updated Sobot AI Agent.
Generative AI: The Brain Behind Sobot’s Humanized Customer ExperienceSobot AI Get to know how Sobot Generative AI gives accurate and intelligent answers with RAG technology.
Mastering Agent Scheduling: A Key to Efficient Customer Service in 2025Glossary Introduce agent scheduling and some proven strategies to improve customer service efficiency.
Notice: The Pricing Update of WhatsApp Business Account (July 2025)Product Application Learn about the latest pricing rules of WhatsApp Business Account.
CSAT & NPS: 3 Strategies to Regain Customer LoyaltyGlossary What are NPS and CSAT? How to improve both of them with Sobot customer contact solution?
PastWebinar WhatsApp for Business: Fast-track Revenue and Customer Loyalty with Omni-channel Solutions
Past
Past
