Chatbot, Your 24/7 Customer Service Assistant

Missing an Assistant for 24/7 Service? You Just Need a Chatbot

Online chat is gradually becoming one of the main channels for customer reception. However, there are instances when human agents are not readily available to address customer inquiries:

Peak hours: agents dealing with high volume of inquiries, customers have to queue
Non-working hours: holidays or nighttime, no reception
Multiple time zones: one time zone service team may not handle global customers
……

Those can be frustrating for customers reaching out, especially when their questions are simple and can be answered with just one sentence. That’s why you need a Chatbot as a 24/7 assistant, for continuous support and service.

Among the various customer service Chatbot vendors, Sobot, as an all-in-one contact center solution provider, stands out for our unwavering commitment to customer satisfaction. Now, let’s take a closer look at what Sobot Chatbot can offer for your customer service!

How Sobot Chatbot Assists in Customer Service, from 2 Steps

24/7 Online, Making Customers Feel Valued

Sobot Chatbot 24/7 Assistance

With the increasing globalization, businesses are no longer limited by geographical boundaries. Customers can be located in different parts of the world, and can reach out for online chat support at any time. For businesses without a 24/7 customer service team shift, it’s a huge challenge.

However, with the implementation of Sobot’s Chatbot, businesses can overcome this by having a perfect assistant at any time. Whenever a customer comes in and types something or sends a message, Chatbot will be triggered to greet them with a personalized welcome message.

With this level of responsiveness, customers can receive immediate attention and feel valued, which will surely leave a lasting positive impression.

Aid in Problem-solving, Improving Customer Satisfaction

Equipped with advanced Natural Language Processing (NLP) and machine learning capabilities, Sobot Chatbot can effectively analyze and understand customer inquiries.

For simple problems, Chatbot provides instant responses with pre-defined answers and solutions. It can quickly address common queries such as FAQs, product information, or order tracking.

For complex issues, Chatbot can engage in multi-round conversational interactions to assist. Through a series of questions and responses, Chatbot collects relevant data and provides those to human agents to handle. When human agents take over inquiries from Chatbot, all the necessary information helps achieve fast resolution.

Whether it’s filtering and resolving straightforward inquiries or pre-collecting essential customer information, Sobot Chatbot displays remarkable capabilities in customer service. This significantly enhances the efficiency of human agents, saving valuable time for customers, and improving customer satisfaction overall.

How to Build and Train an Amazing Chatbot, with Sobot

Easy Deployment, Quick Knowledgebase Building

Sobot offers a no-code deployment model, you can customize your own Chatbot in Sobot’s console, and insert it as a plugin into your website page, or integrate it into other social media channels. You can design Chatbot as your brand’s aesthetic or add specific features to deepen customer bond.

After setting up the basic information of Chatbot, the next thing would be knowledgebase building. Sobot offers industrial knowledgebase samples for reference, due to our yearly accumulation.

What’s more, Sobot has integrated AI capabilities provided by ChatGPT, offering efficient configuration and optimization. For example, if businesses upload files or chat records for Knowledgebase, Sobot AI will automatically extract relevant business categories and Q&A pairs. This not only reduces the cost of maintaining the knowledge base but also provides a more efficient way to cover similar questions. Sobot AI can generate a bulk of similar questions, eliminating the need for manual guesswork and input.

Sobot AI generates similar Q&A pais in bulk.

Intelligent Machine Learning, Continous Optimization

To optimize a Chatbot, businesses must constantly train its machine learning abilities. If Chatbot has received multiple questions, it’s necessary to recap and categorize all the Q&As from time to time. This allows brands to find invisible patterns or identify potential trends, as feedback for their businesses. From the hit words or topics, customers’ preferences or undetected flaws can be seen. Businesses can gain valuable insights into the specific areas where customers require assistance the most, as well as where should be cut or fixed.

Another effective way to achieve this is by prioritizing “like” questions and deprioritizing “dislike” questions. By analyzing successful interactions and identifying the questions that receive positive feedback from customers, businesses can enhance the Chatbot’s understanding and accuracy in responding.

With Sobot AI, businesses can keep the Chatbot up-to-date and ensure it consistently delivers accurate and valuable information to customers.

Meet Your Perfect Service Assistant Now

If you’re ready to build your customer service assistant, it’s time to take advantage of Sobot’s AI Chatbot.

To get started, we invite you to sign up for a free trial.

Experience the benefits of having a 24/7 assistant that can handle customer inquiries, solve problems, and provide valuable insights to help drive your business forward.

While building Chatbot’s knowledgebase, you can effortlessly utilize our industrial knowledgebase samples or easily extract relevant information from your existing files and chat records. Don’t forget to prioritize training your Chatbot’s machine-learning abilities to ensure it continually improves and provides even better responses in the future.