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“We are super excited to announce that Sobot is now ChatGPT-empowered! Now Sobot gains access to Open AI’s cutting-edge LLM models, which is incredibly advanced in understanding and generating human-like text,” said Yi Xu, CEO of Sobot, “We believe this collaboration will enable businesses to provide exceptional customer experience and fuel business growth.”
Sobot, as leading provider of contact center solution, recently announced the connection with OpenAI’s for owned system. With the assistance of ChatGPT, Sobot’s Chatbot and Live Chat become even more intuitive, accurate, and capable of holding natural and engaging conversations across various industries. This exciting chapter reveals a new era of customer experience, bringing truly personalized and intelligent service to the table.
And this is nearly 10 years after Sobot dived deep in CX, starting from 2014.
Great CX Drives Growth, But What Makes It Good?
Any business, regardless of its size, industry, or location, depends on its customers to survive. They spend money, enjoy products and services, and promote brands by word of mouth. As a result, businesses that provide a good CX stand out from their competitors and are more likely to achieve lasting success. 73% of consumers agree that CX has a significant role in their choice to buy, according to a PwC study.
For a long time, CX vendors try to define what constitutes a good contact center to serve customers. To figure it out, Sobot has conducted lots of sample research and summarized the serving experience of more than 10,000 brands over the years, and has finally launched an intelligent omnichannel suite consisting of Chatbot, Live Chat, Call Center and Ticketing System, designed to provide the finest service possible.
To make business growth more successful, in addition to helping the company with inbound reception, we also develop proactive marketing capabilities. As Meta official Partner in WhatsApp, we have access to WhatsApp API, offering WhatsApp Business Messaging service, helping companies effectively reach their customers and engage.
How Sobot Helps Build Easy and Consistent Engagement
Connect All Channels in One Desk
Back to when there were seperate channels to hold reception, if a company owns multiple channels to meet consumers, acquiring the messages can be troublesome. One inquiry comes from website, one from App, one from social media……agents need to create different accounts for different platforms, and switching them continuously. Every channel needs to be equipped with same knowledgebase and FAQ, for smooth and effective problem-solving.
What’s more, if the same consumer initiates conversation from different channels, agents have to check the chat history to ensure consistent reception, which is definitely an extra burden for already-busy-as-hell agent teams.
Sobot’s omnichannel suite is designed to solve the problem, with the ability to integrate all mainstream channels to one desk. It provides customers with a seamless and consistent experience across various channels and touchpoints.
Crafted Engagement Delights Customer
Sobot supports both voice and chat integration, meaning our system can access whichever channel a company owns. No matter customer chooses to dial the number of company, or start a conversation online, agent team can well receive the information.
In our omnichannel suites, builds conversational engagement when customers visiting, while the helps filter simple conversation to improve efficiency. When customer starts chatting, most likely the chatbot will take the shift first, 24×7 online. By pre-setting FAQ and knowledgebase, chatbot can precisely answer the basic inquiries. Furthermore, our chatbot is now powered by ChatGPT, which enables it to discover customer intent and generate untrained answers more accurately.
When the question is beyond bot’s understanding, or bot detects that the customer is in a bad mood, it will transfer this customer to human agents. In our Live Chat workbench, agent can check all the information about customer like “who? from where? want what?”…after having clues, agent can satisfy customer’s needs.
For call-intensive companies, we carefully developed our reliable, robust cloud . Our designed outbound and inbound functions allow customers to reach the right agent quickly and ensuring customers are connected to the most appropriate resources.
With the integration of all mainstream channels, any voice or chat conversations can be directly collected and dealt with in one desk.
Central Hub for Collaboration and Analytics
Sometimes there are complex issues requiring collaboration and communication, that’s when Ticketing System enters, streamling inner cooperation and improve workflow management, ensuring that all requests are properly addressed and resolved in a timely manner.
After all the information processing, customer’s data of all life-cycle can be recorded in Sobot’s customer system, offering consistent analytics. These analytics provides businesses with valuable insights into customer behaviors, preferences, and pain points. Performance indicators like customer satisfaction scores, first contact resolution rate, response times, ticketing volume and top issues….are well stored and presented. Businesses can identify symptom, allocate resources efficiently, and make data-driven decisions to optimize operations and customer support strategies.
Get Ready with Sobot Omnichannel Suite
Click image to view more about Sobot Omnichannel Suite
To sum up, Sobot offers omnichannel suite consisting of Chatbot, Live Chat, Call Center and Ticketing. Customers can be connected through all the channels docked and agents are able to provide seamless and consistent service.
Apart from owned omnichannel suites, Sobot is also Business Solution Partner(BSP), granted access to WhatsApp API, commonly known as WhatsApp Business Messaging Platform. With a green checkmark certification on official page building customers’ trust and API enabling scable messaging, targeted engagement on this IM tool effectively increase conversion and retention.
Your Trustworthy Supporter and Partner
As Sobot’s capabilities expanded, so did our global footprint. Companies around the world from different industries have recognized the tangible benefits of Sobot’s solution. From Retail giant like OPPO, Samsung, HP, DFS, Michael Kors, to leading Fintech force like OPay, PalmPay, MEXC, also emerging Life Service brand like J&T, Weee!, GoKoo Food, Webuy…companies incorporating our solution into their operations and witnessing remarkable results: lower costs, higher efficiency, easier contact and happier customers.
Sobot has also formed strong strategic partnership with Meta, AWS, Alibaba Cloud, etc. With partners’ trust and support we are able to leverage cutting-edge technologies and enjoy scalable and reliable infrastructure, serving more clients.
Today, Sobot has emerged as a global leader in intelligent customer service solutions. With Sobot, companies build better customer engagement, driving loyalty and achieving sustainable growth.
3 reasons why you should choose Sobot
You can choose to experience the transformative power with Sobot and embark on a journey of wonderful customer service now. Together, let’s redefine the art of customer service and establish a new benchmark of CX in the future game.
