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Telemarketing plays a crucial role in the success of many businesses. Front-line telesales engage in a variety of calls every day to accomplish various tasks. These tasks can range from promoting new products to reaching out to potential customers. Regardless of the specific purposes, they all face similar challenges.
3 Biggest Challenges Telesales Face
3 common challenges Telesales often face, do you agree?
Lack number resources
One of the biggest challenges that telesales face is a lack of number resources. Limited availability of phone numbers can severely hinder their ability to make a high number of calls and connect with potential customers.
If you and your team purchase routes one by one, that’ll be inefficient and costly. Further more, manually selecting and assigning phone numbers for each call would be a tedious process, in which the best results are not likely to happen.
Ineffective task management
Still using spreadsheets and files to create task and summary templates manually? Then collecting and typing results into your system one by one? That’s super time-consuming. Plus, every part could generate unexpected mistakes, especially telemarketing campaign is such a complex project that requires the cooperation of multiple people.
And for team leaders and supervisors, when the task is conducting, you also need to monitor calls in real-time, providing timely guidance and intervention when needed, right?
Low connection rate
This can be a major setback for telesales, if the wrong tactic is implemented. Advanced dialing strategies, intelligent display rules…how to optimize outbound calls determines how many audiences can be reached in less time. Creating a reasonable strategy for sales people wait-and-call also matters, for it can minimize the waiting time and increase team productivity.
If you also have the same challenges that make your head ache all day, opting for a Call Center software would be an ideal choice. For it can streamline the work process for you, integrating all possible number resources across the world for you, and manage tasks greatly for you.
And now allow me to introduce you to the standout among competitors, Sobot Call Center.
4 Solutions from Sobot Call Center
4 solutions offered by Sobot, help Telesales succeed
Extensive number resources around the world
Sobot Call Center stands out from the competition by offering extensive coverage of phone numbers worldwide. With multiple reliable communications partners like Twilio, Vonage and Infobip, Sobot ensures that businesses can connect with customers and prospects no matter where they are located. Regional long numbers and short codes can be provided, to help localize your business, therefore you can gain more trust in the first place.
Effective task and team management
Sobot’s powerful task assignment system ensures that resources are utilized efficiently by assigning tasks to the most suitable skill groups. This strategic approach maximizes productivity by allowing team members to focus on tasks that align with their expertise. Also, Sobot empowers team leaders to create task templates that streamline the process of gathering information, resulting in an overall enhancement of the quality of telemarketing efforts.
Furthermore, during the outbound calling process, team leaders and supervisors can monitor calls in real-time. This proactive approach enables them to identify and address potential issues or challenges that may arise during calls, track key performance indicators (KPIs) and gather valuable insights into the telemarketing process.
When all outbound tasks are finished, leaders or managers can inspect the results by listening to recordings, analyzing the tone of voice, the clarity of the message, and the overall communication skills of the telesales. This can then be used to provide targeted feedback and training to enhance the performance of the telemarketing team.
Intelligent display and dialing strategy
During an outbound task, Sobot has designed intelligent display and dialing strategy to help increase connection rate.
Sobot offers an intelligent display number platform that can recommend high-quality caller IDs from the large number pool, which will prioritize clean and local numbers, increasing the likelihood to connect.
Additionally, Sobot also improves dialing strategy, comparing to 1 on 1 dialing. By implementing automatic dialing and bulk dialing, you can relive telesales from the burden of manually dialing each phone number, allowing them to effortlessly reach a larger audience in a shorter amount of time.
Seamless CRM integration
Not only can you easily implement Sobot Call Center as a standalone solution, but it also offers seamless integration with your own Customer Relationship Management (CRM) system, such as Salesforce or HubSpot. This integration eliminates the need for manual data transfer or duplicate data entry, streamlining the process and saving you valuable time and effort.
If your sales team needs to make calls, they can do so with just a simple click, as outbound calls proceed directly through the Sobot platform. This is convenient for sales, and also avoids sales using other ways to make outbound calls. Sobot ensures that every outbound call are under supervision, preventing data leaking.
Have a Free Tour on Sobot Call Center
To summarize, Sobot Call Center is able to provide you with all the necessary tailored functionalities. With extensive global number resources and intelligent dialing and displaying strategy, we are able to help increase your connection rate from the beginning. And with effective task and team management, we empower team leaders to easily and smartly assign and track tasks, also collect results and gain valuable insights. Finally, we support integration with majorly used CRMs, which leads to an easier and safer telemarketing campaign.
Interested in Sobot Call Center? We now offer you a free demo to explore the user-friendly interface, navigate through the various functionalities. We’d like to invite you to discover how Sobot can boost productivity and maximize resource utilization. Don’t miss out on this opportunity, sign up for a free demo today and take your telemarketing to new heights.
