Who is Sobot? What are the main products and advantages of Sobot?

Sobot is a leading provider for contact center solution, also called customer service software or customer support platform. We provide various products to help businesses in the following aspects: 1. Connect customers from all channels, including e-commerce platforms like Amazon and Walmart, social media like Facebook, Instagram, WhatsApp, Line, and WeChat, official websites based on Shopify/WordPress/Wix, as well as Apps, emails, SMS, and more other channels. 2. Efficiently receive customers in any form and at anytime. 3. Customer data storage or integration for proactive outreach. 4. Overall management, including process monitoring, quality inspection and data statistics. Sobot provides over 300 statistical reports with thousands of indicators, which may be the most comprehensive in the industry. As you can see, the whole business process of customer contact, reception and management is complete and we can support it all. In addition, Sobot is powerful in AI capabilities, including Omnichannel AI, Scenario-based AI, Multi-faceted AI, Generative AI, and Secure AI.The essence of this Five-AI system is 'human-centred', so we hope the system can be Experience-Led, Easy-to-Use, and Efficiency-Driven ultimately. In summary, Sobot provides integrated, omnichannel and intelligent customer service with quicker response and lower price.

How does Sobot think about AI? What are the specific capabilities? Is Sobot AI integrated with LLMs?

We attach great importance to AI, and it's strategically important. Sobot has established the Five-AI system since the launch of our AI-First strategy in 2024. The specific features include: 1. Omnichannel AI, Covering Every Touchpoint 2. Scenario-based AI, Especially for E-Commerce & Retail 3. Multi-faceted AI, Including AI Agent, Copilot, Insight 4. Generative AI, Powered by Multiple Advanced LLMs (We've integrated with several LLMs, including OpenAI, Amazon Bedrock, Anthropic Claude, DeepSeek and more) 5. Secure AI, Ensuring Data Privacy & Compliance You can enter the Sobot AI solution page for details.

What makes Sobot different from other products, such as Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow, Helpdesk, etc?

They are also great contact center solution providers, but they often just focus on a single core product. For example, Zendesk's ticketing is great, Intercom stands out for its intelligence, Genesys only has call center, Gorgias mainly serves Shopify enterprises, Tidio is suitable for small and medium-sized companies, Live Chat does not have call center and its intelligence level is average, Chat Daddy and Sleekflow mainly use WhatsApp API, and Helpdesk only has ticketing. But Sobot provides an all-in-one customer contact solution, which integrates all customer channels and communication methods in the same service platform, so that managers do not need to purchase multiple systems to check data separately. The second feature of Sobot is the strategically important AI. We have established the Five-AI system since the launch of our AI-First strategy in 2024. You can enter the Sobot AI solution page for details. In addition, Sobot has still other 2 advantages: Timely service: You can always find our sales and pre-sales reps, customer success managers, and even product managers anytime. Lower price: Sobot's price may only be half or even lower than others without any hidden charges.

How about Sobot's delivery and service?

It's great! Sobot ensures quick response. You can quickly find us when you're in need. Sobot provides full-cycle service . You can contact our professional team, including sales, pre-sales, customer success manager, and product manager. We promise to serve our customers during the whole process. Sobot offeres quality products. If you purchase Sobot's Chatbot , AI Agent, and Voicebot , you can also purchase our value-added services-- Sobot's knowledge operation team will help you build a knowledge base and its workflow, and give you periodic diagnosis and advice.

How can I contact Sobot?

Online consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you. Email: You can send your inquiries to our email: marketing@sobot.io. We'll contact you as soon as possible within 24 hours. If you prefer to look through social media, you can also contact us in Linkedin , Facebook , Twitter , Instagram and YouTube.

The Agentic Customer Contact Platform

AI that resolves. Experts who make it better. One platform, every channel, every conversation.

Free Trial Book Demo

Sobot agentic customer contact platform with Agents, Nexus, and Experts

<1 min

Resolution Time
234%

ROI
+60%

Improve Efficiency
+15%

Improve Conversion
+35%

Improve NPS
$500K/yr

Labor Cost Saved
3x

Conversion Rate
20%+

Support Efficiency
30%+

Voice Handling Efficiency
80%+

Self-Service Resolution
76%

24h FCR
80%+

WhatsApp Read Rate

Try Sobot Agents for Yourself

The Agentic Customer Contact Platform

Omnichannel

Any channel, any complexity — web chat, voice, email, WhatsApp, social, and marketplaces

Website

Mobile

App

Phone

WeChat

Discord

Facebook

Instagram

LINE

Shopify

Amazon

Walmart

TikTok

Seamless Reach

20+

Omnichannel Access

EDGE

One agent, deployed everywhere

VALUE

Deliver seamless, personalized, and consistent support

Every channel flows into Agents

Agents

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Agents that resolve issues, not just reply.

Messaging

Reasons and acts autonomously on every channel

Agent Studio

Build, test, and tune agents, with root-cause diagnosis

Inbound Voice

Answers the call, understands intent, and resolves it live

Outbound Voice

Reaches out proactively to follow up, win back, and convert

Resolved by AI

AI Resolution Rate

EDGE

Answers in seconds, 24/7 — takes action instead of deflecting

VALUE

Lighter workload, lower cost to serve, better experience

10% escalate to a human

100% flows back to Agents

Nexus

Learn More >

AI-powered workspace with full context and Copilot for human agents

Messaging

Live chat with the full customer history built in

Voice

Every call comes with context, transcripts, and summaries

Ticketing

Resolve complex issues faster, together

Built for the way WhatsApp works

Human + AI Collaboration

Higher Customer Satisfaction

EDGE

One workspace. Full context. Embedded Copilot

VALUE

Every human resolution trains the AI

Data feeds smarter AI

Experts

A hands-on team dedicated to your AI success

AI Strategist

Maps your AI roadmap to real business goals

Deployment Specialist

Configures, integrates, and launches for seamless execution

AI Trainer

Fine-tunes models and curates data for peak AI accuracy

Operations Analyst

Monitors performance and delivers actionable ROI insights

Human-in-the-Loop

10,000 +

Businesses Trust Sobot

See What You'd Save

Monthly Support Tickets

Number of Support Agents

Average Agent Monthly Salary (USD)

Target Automation Rate 70%

1% 100%

$ 1.26M

Estimated Annual Savings

35K/mo

Tickets Automated / mo

84K hrs

Annual Time Saved

-70%

Cost Reduction

$105K

Monthly Savings

Cover All Engagement Scenarios

AI & Automation

Sobot AI, like the best agent, instantly handles complex inquiries across all customer touchpoints. It can also build AI workflows that enable you to support your customers at scale, as well as free your team for more complicated and important work.

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Sobot AI automation for customer engagement from pre-purchase to re-engagement

Omnichannel Services

Centralize all your support channels, customer conversations and bring all your tools together in one AI-Powered connected platform.

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Sobot omnichannel platform unifies all support channels

Proactive Marketing

Interact with customers before they need it. Improve conversion rates by automating personalized customer interactions.

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Sobot proactive marketing automation across SMS, WhatsApp, and Messenger

Free Trial Book Demo

Solutions for Various Industries

Retail & E-commerce

Integrate E-commerce Tools into One Omnichannel Contact Center A natural extension of your Shopify, Amazon, Walmart, Shopee, Lazada, and more.
Engage Shoppers Across Their Journey Serve better, sell more with Conversational AI. Its pre-designed, automated messages engage shoppers throughout their journey.
Boost Efficiency and Conversion Resolve 70% of inquiries and increase conversions by 3x.

Financial Services

Easy-to-Use Contact Center Platform Achieve business value faster with the no-code platform.
Best Performance Enhance services with a perfect blend of AI and human expertise to handle FAQs related to interest rates, loan eligibility and more.
Built for Security And Control Sobot prioritizes data privacy and security, ensuring compliance with ISO, GDPR, etc.

Gaming

Around-the-clock Customer Service AI Agent helps offer 24/7 service for player satisfaction.
Notification Reminders Notify and remind players of version upgrading, membership benefits, etc. in time.
Targeted Marketing Leverage tags for cross-channel proactive marketing to boost player conversions.

Education

AI-powered Service Deliver omnichannel experiences with human-AI collaboration and unify your student contact database.
Timely Follow-up Efficiently inform students or parents of class and schedule updates.
Campaign Management Flexible contact center solution for students, parents, and faculty.

Enterprise Services

Convenient Self-Service Enable customers to resolve common queries 24/7 via AI agent.
Internal Collaboration Boost collaboration among sales, support, and technical teams through an omnichannel inbox.
Automated Workflow Set up automated flows across multiple channels with Sobot's user-friendly flow builder.

Sobot enterprise customer service solution with automated workflow and omnichannel collaboration

Life Services

Personalized Communication Route customers to the right sales reps for personalized consultations.
Automated Booking Management Utilize booking slots to the fullest to reduce missed appointments. Automate lead filtering, reminding and request handling.
Precise Targeting Boost loyalty with timely updates, reminders and targeted offers.

Retail & E-commerce

Enhancing every step of the shopping journey, from sales to support

Integrate E-commerce Tools into One Omnichannel Contact Center A natural extension of your Shopify, Amazon, Walmart, Shopee, Lazada, and more.
Engage Shoppers Across Their Journey Serve better, sell more with Conversational AI. Its pre-designed, automated messages engage shoppers throughout their journey.
Boost Efficiency and Conversion Resolve 70% of inquiries and increase conversions by 3x.

Retail & E-commerce

Enhancing every step of the shopping journey, from sales to support

Integrate E-commerce Tools into One Omnichannel Contact Center A natural extension of your Shopify, Amazon, Walmart, Shopee, Lazada, and more.

Engage Shoppers Across Their Journey Serve better, sell more with Conversational AI. Its pre-designed, automated messages engage shoppers throughout their journey.

Boost Efficiency and Conversion Resolve 70% of inquiries and increase conversions by 3x.

Financial Services

Transform CX with fast, secure, and...

Easy-to-Use Contact Center Platform Achieve business value faster with the no-code platform.
Best Performance Enhance services with a perfect blend of AI and human expertise to handle FAQs related to interest rates, loan eligibility and more.
Built for Security And Control Sobot prioritizes data privacy and security, ensuring compliance with ISO, GDPR, etc.

Financial Services

Transform CX with fast, secure, and...

Easy-to-Use Contact Center Platform Achieve business value faster with the no-code platform.

Best Performance Enhance services with a perfect blend of AI and human expertise to handle FAQs related to interest rates, loan eligibility and more.

Built for Security And Control Sobot prioritizes data privacy and security, ensuring compliance with ISO, GDPR, etc.

Gaming

Improve Game Player Retention Rate and ...

Around-the-clock Customer Service AI Agent helps offer 24/7 service for player satisfaction.
Notification Reminders Notify and remind players of version upgrading, membership benefits, etc. in time.
Targeted Marketing Leverage tags for cross-channel proactive marketing to boost player conversions.

Gaming

Improve Game Player Retention Rate and ...

Around-the-clock Customer Service AI Agent helps offer 24/7 service for player satisfaction.

Notification Reminders Notify and remind players of version upgrading, membership benefits, etc. in time.

Targeted Marketing Leverage tags for cross-channel proactive marketing to boost player conversions.

Education

Flexible solutions that support students...

AI-powered Service Deliver omnichannel experiences with human-AI collaboration and unify your student contact database.
Timely Follow-up Efficiently inform students or parents of class and schedule updates.
Campaign Management Flexible contact center solution for students, parents, and faculty.

Education

Flexible solutions that support students...

AI-powered Service Deliver omnichannel experiences with human-AI collaboration and unify your student contact database.

Timely Follow-up Efficiently inform students or parents of class and schedule updates.

Campaign Management Flexible contact center solution for students, parents, and faculty.

Enterprise Services

Improve CX for higher retention ...

Convenient Self-Service Enable customers to resolve common queries 24/7 via AI agent.
Internal Collaboration Boost collaboration among sales, support, and technical teams through an omnichannel inbox.
Automated Workflow Set up automated flows across multiple channels with Sobot's user-friendly flow builder.

Enterprise Services

Improve CX for higher retention ...

Convenient Self-Service Enable customers to resolve common queries 24/7 via AI agent.

Internal Collaboration Boost collaboration among sales, support, and technical teams through an omnichannel inbox.

Automated Workflow Set up automated flows across multiple channels with Sobot's user-friendly flow builder.

Life Services

Optimize your customers chat experience...

Personalized Communication Route customers to the right sales reps for personalized consultations.
Automated Booking Management Utilize booking slots to the fullest to reduce missed appointments. Automate lead filtering, reminding and request handling.
Precise Targeting Boost loyalty with timely updates, reminders and targeted offers.

Life Services

Optimize your customers chat experience...

Personalized Communication Route customers to the right sales reps for personalized consultations.

Automated Booking Management Utilize booking slots to the fullest to reduce missed appointments. Automate lead filtering, reminding and request handling.

Precise Targeting Boost loyalty with timely updates, reminders and targeted offers.

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