Sobot: Retail & E-Commerce Solutions

What Can You Get

Higher CAST

Immediately give shoppers responses across any channel, improving CSAT by over 30%.

Improve NPS

Personalized promotion and satisfied purchase experience empower shoppers to give recommendations, 35% NPS increased.

Increase Conversion

Automate the shopper's journey to keep them updated to increase conversion rate, by over 15%.

Develop An Effective Strategy

Unify Shopper Record for higher CSAT

Sobot gives you a full view of a holistic profile through a timeline of a shopper’s past interactions with your teams across channels so that your support teams can get instant context on a problem.

Great CX to Improve NPS

Segment your shoppers into groups based on their purchasing behavior to deliver a personalized experience. Keep shoppers shopping by recommending preference products accurately, and offer shoppers seamless support on every channel immediately.

Increase Conversion with Repurchase

With Sobot, you can easily launch automatic, high-conversion marketing campaigns to regularly engage your shoppers in ways, such as WhatsApp, SMS, and so on, options are endless. Connect with your shoppers with automated messages to re-engage shoppers and drive revenue.

Why Customers Love

Big, small, simple or complex – ﬁnd your next sales center with Sobot

Our agents support reception for products with the Sobot omnichannel platform which unifies online and in-store shopping data to give shoppers delightful experiences, with 96% positive feedback.

By partnering with Sobot, we give our shoppers a data-driven personalized experience at scaling, driving more revenue, increasing their retention, and saving service costs, with a 57% repurchase rate.

It is highly efficient to construct shoppers' prospective and after-sales services with Sobot Chatbot and our agents have time to handle complex issues. The Net Promoter Score(NPS) increased to 78.

Our agents support reception for products with the Sobot omnichannel platform which unifies online and in-store shopping data to give shoppers delightful experiences, with 96% positive feedback.

It is highly efficient to construct shoppers' prospective and after-sales services with Sobot Chatbot and our agents have time to handle complex issues. The Net Promoter Score(NPS) increased to 78.