Customers come to you expecting answers. Meet them where they are, across any channel and then personalize the conversation around their exact needs.
Deliver Support Fast across Channels
Customers come to you expecting answers. Meet them where they are, across any channel and then personalize the conversation around their exact needs.
Retail & E-Commerce:
Customers can access your businesses via voice, email, social media, and more to consult and get fast responses.
Financial Services:
Guidance customers to request favors via calls, chats, and so on.
2
Automation
Automate Self-service seamlessly
Make your omnichannel solution more accessible with self-service ways, like Voice AI, FAQs, and so on, which resolve customers' questions and respond independently, and are available 7/24.
Automate Self-service seamlessly
Make your omnichannel solution more accessible with self-service ways, like Voice AI, FAQs, and so on, which resolve customers' questions and respond independently, and are available 7/24.
Retail & E-Commerce:
Customers get answers from the chatbot quickly when confused about order details, refund progress, etc.
Financial Services:
Sobot AI assists agents in solving complex issues by suggesting responses and recommending actions.
3
Interact
Try A Unified and Powerful Workspace
Viewing all customer data, agents delight customers with intuitive and contextual support in our unified workbench which can integrate with software like Salesforce CRM system, Shopify order system, etc.
Try A Unified and Powerful Workspace
Viewing all customer data, agents delight customers with intuitive and contextual support in our unified workbench which can integrate with software like Salesforce CRM system, Shopify order system, etc.
Gaming:
It's more convenient for support teams to resolve players' complex issues with the assistance of AI.
Education:
Agents have an overall view of customer profiles and history of interactions and can effectively fulfill customer inquiries.
4
Manage
Offer Proactive Insights to Admins
With Sobot, admins get Insights from performance data analytics and report for opportunities to optimize productivity and head off potential issues.
Offer Proactive Insights to Admins
With Sobot, admins get Insights from performance data analytics and report for opportunities to optimize productivity and head off potential issues.
Gaming:
Adminis can view the quality of customer service through satisfaction rating statistics to optimize the customer experience.
Enterprise Services:
Admins optimize the configuration of the support team based on the needs of the majority of enterprises who inquire via voice.
Why Customers Love
Now we delight our customers with an omnichannel solution, they can find me on their preferred channel, and CSAT has increased by 30%! Also, Our support teams find it more convenient to interact with customers with one unified platform.
To be honest, most of our customers can resolve their issues with self-service. Sobot offers such a flexible and stable call center that they can get answers quickly. CX has really improved.
Our agents waste too much time on solving simple and repetitive questions before. But now, with Sobot, a chatbot can deal with most customers' questions independently and free agents from complex issues whose efficiency increased, by about 30%.
Now we delight our customers with an omnichannel solution, they can find me on their preferred channel, and CSAT has increased by 30%! Also, Our support teams find it more convenient to interact with customers with one unified platform.
To be honest, most of our customers can resolve their issues with self-service. Sobot offers such a flexible and stable call center that they can get answers quickly. CX has really improved.
Our agents waste too much time on solving simple and repetitive questions before. But now, with Sobot, a chatbot can deal with most customers' questions independently and free agents from complex issues whose efficiency increased, by about 30%.
