Engage with Customers Instantly on a Single Platform

Free Trial Book Demo

Engage with
Customers Instantly
on a Single Platform

Free Trial Book Demo

Why Sobot Live Chat

100% Acceptance

Be available where your customers are. Provide 24/7 reception on customers’ preferred channels so you never lose a single customer.

100% Acceptance

Be available where your customers are. Provide 24/7 reception on customers’ preferred channels so you never lose a single customer.
38% Gain in Conversion

Precise profiling effectively turns visitors into clients. Tailored service makes clients happy and increases revenue.

38% Gain in Conversion

Precise profiling effectively turns visitors into clients. Tailored service makes clients happy and increases revenue.
Foster Loyalty

All conversations in one place makes records relevant, AI-powered agent assist tools boost efficiency, etc, equip agents to extend customers' lifecycle.

Foster Loyalty

All conversations in one place makes records relevant, AI-powered agent assist tools boost efficiency, etc, equip agents to extend customers' lifecycle.

Free Trial Book Demo

Core Features

Delight Your Customer

Omnichannel

Meet customers where they are.The dialog continues regardless of how customers interact. Website, smartphone app, social media platforms like WhatsApp, Facebook, Instagram, Telegram, Discord etc. can all be integrated with Sobot live chat.

Timely Response

Automatically assign the proper agent to improve efficiency for timely responses. Reduce response time and make customers happy.

Customer Segments

Classify users based on their tags and needs to provide unique service for different customers on your platform. Make every customer feel special.
Improve Productivity

Unified Workspace

Customer tracking, prioritization, and response are easier with a unified agent workspace. With system integration, efficient collaboration, and connected records, Sobot live chat assists agents to give better customer service.

AI-assisted

Sobot AI, an always-on assistant, can identify intent, auto-translate, propose responses, and summarize events, allowing agents to tailor service instantly. Work smarter, not harder.

Seamless Collaboration

Work with teammates to resolve customer issues quickly. Advanced ticketing centralizes information, making it easy to track progress and avoid mistakes.
Drive Business Growth

Intelligent Assign

Straightforward building blocks and point-and-click interface let anybody design and deploy workflow automations in minutes, regardless of technical experience.

Built-in Analytics

Offer real-time and historical data, 300+ customisable metrics, charts, and dashboards. Data can assist supervisors and agents to improve business and service.

System Integration

Keep sales, marketing and support in sync by no-code integrating with your favorite services, such as ordering, membership systems and more.

Where Live Chat is Used

Customer Support

The best support should be personalized, customized, and conversational
Engage and Covert

Improve customers' purchasing intention through two-way interaction to boost conversion rate
Enterprise Service Management

Modernize the employee experience for IT, HR, finance, facilities

Where Sobot Live Chat is Used: Customer Support

Where Sobot Live Chat is Used: Engage and Covert

Where Sobot Live Chat is Used: Enterprise Service Management

Why Customers Love

Our website, WhatsApp, Facebook, Twitter, and other sites can all connect to Sobot. So if any of our members send us a message on any channel, our agents can respond on a single workspace, which makes our receiving twice as fast. It definitely had a good effect on our sales.

With Sobot live chat solution, our agents could help a lot of people at once while still giving each one individual attention. This helped us raise the first answer rate by 49%, the conversion rate by 6.8%, and the CSAT rate by 75%, which is truly amazing!

I think what we've done together with Sobot live chat platform has made a huge difference in how quickly we can handle complicated tasks and get 93% CSAT, which has never been seen before.

Customer Stories Free Trial

More Features

Customize the Widget

Personalize the widget to match your brand’s image that would resonate with customers to increase the chances of engagement.
Customer 360

Images, videos, attachments, gifs, calendar, dropdown, carousels, in-message FAQs.
Rich Messaging

Without coding, our click-to-build workflow designer lets you construct rich, personalized bot interactions.
Auto-translation

Automatically translate messages from all channels bi-directionally.
Create Contacts

Automatically create contacts whenever someone contacts you through any channel you have configured.
Agent Actions

Reassign conversations to other agents, update properties and resolve conversations.
Satisfaction Surveys

Measure the quality of your customer service by sending out precise and well-crafted customer satisfaction surveys.
Analytics

Customizable data reports with hundreds of metrics, make informed decisions to help your business scale.
Product Documentation