Powerful Cloud
Call Center
Why Cloud Call Center
For Small Businesses
Convenient: batch outbound calling, no need to dial numbers one by one
Intelligent: seamlessly displaying customer information
Efficient Management: call recordings are retained for follow-up and inspection
For Medium and Large Enterprises
Fast: the system is easier to use and more suitable for flexible changes in business
Integrate and be integrated: can be embedded in your own system, one hour with voice capacity
Security: encrypted data transfer and dialing
For All Businesses
All-inclusive: one platform for global telephony contacts
Economic: purchase your own licenses on demand, SaaS rental model
One-stop: not only provide software, but also phone numbers, SMS, WhatsApp, phone sets etc
Core Features
Inbound For Best-in-class Support
Intelligent IVR
Allow you to create greetings, build menus, easily customize your IVR, A/B test and continually adapt IVR to customers’ changing needs. Then route calls to a particular agent, team, an external number, SMS or intelligent responses.
Unified Workspace
Monitoring and Analysis
Outbound For Smarter Sales
Bulk Outbound Task
Create an automated task and progression rules to assign leads to the right agents. Define priorities easily, depending on task types and desired SLAs, as well as automatic actions to take once the status has changed.
Call Tracking
Integration Made Simple
For Better Business
99.99% SLA
Sobot global accelerator uses a global network of 110 points of presence in 93 cities across 50 countries. What‘s more, we are always online support and you can reach out to our support at any time to ensure the best voice interactions for your customers 24/7.
Global Number Availability
AI-powered Voicebot
Where Call Center is Used
Customer Support
Quick call resolution, boost agent productivity.
Outbound or Blended Voice
Follow the leads, identify needs, drive conversion.
Enlighten AI for CX
Intelligent interaction, intent recognition, efficient service.
Manage and monitor
Real-time monitoring to optimize your business.
Why Customers Love
With Sobot, we have a much more stable, robust service and we can trace it completely. The uptime of the system can be 99.99%. What's more, ease and speed of integration with CRM systems and the technology management systems exceeds expectations.
Sobot call center is a great way to assign, route, and record customer conversations and data. The all-in-one agent workspace with power and stable calling capabilities helped us increase reception efficiency by 48%.
After two or three months, we started to see NPS go up and average handle time go down 41%, especially average handle time reduce on requests because that is pure cost for us. We’ve also seen an 54% improvement in first-contact resolution rate.
With Sobot, we have a much more stable, robust service and we can trace it completely. The uptime of the system can be 99.99%. What's more, ease and speed of integration with CRM systems and the technology management systems exceeds expectations.
Sobot call center is a great way to assign, route, and record customer conversations and data. The all-in-one agent workspace with power and stable calling capabilities helped us increase reception efficiency by 48%.
After two or three months, we started to see NPS go up and average handle time go down 41%, especially average handle time reduce on requests because that is pure cost for us. We’ve also seen an 54% improvement in first-contact resolution rate.
More Features
Caller ID
With oneID, instantly identify callers on incoming calls, and help agents view caller-related information, strongly correlates the business records.
ACD
Delight your customers with fast responses by routing calls to the right agents, e.g. most idle agent routing, queue callback and more.
Transfer or Barge
Transfer a call to a team or group, even barge in at any point to speak to the callers and the agents simultaneously.
Route Based on Timings
Create time zone specific work hours for each team and plan the inbound routing of phone calls accordingly.
Go Mobile with App
Make or take calls on Sobot even when you’re on the go. Available on Android and iOS.
Service Summary
You can customize service summary rules as your business needs, categorize records, and track your business more accurately.
Record Your Calls
Adhere to mandates that require call recording, data storage, and call logs for every customer call.
Call Trigger
Automatically taking specific actions on incoming calls based on the interaction, e.g. sending satisfaction, creating callback schedules.
