Reach Customers Intelligently

      Sobot Voice Call Center

      Voice

      Voice that goes beyond calls. Also flexible enough to suit the needs of varieties of businesses.

      • Smart Inbound & Outbound Call
      • Drag & Drop IVR
      • Rule-based Routing
      • ACD
      • Calling Trigger
      • Outbound Task
      • Recording & Transcripting
      • Data Analytics
      Sobot Live Chat

      Live Chat

      Unify inbox, tickets, messages from all channels, and customer data into one AI-enhanced workspace in your language to help agents serve customers better and faster.

      • Omnichannel
      • Rich Messaging
      • Conversation Label
      • Auto-translation
      • Service Summary
      • Customer 360
      Sobot Chatbot

      Chatbot

      AI-powered chatbot solves problems quickly, boost team efficiency, and satisfy customers instantly.

      • Multilingual
      • ChatGPT Enabled
      • Knowledge Base
      • Self-service
      • 24/7 Availability
      • Conversational Bot
      Sobot Ticketing System

      Ticketing System

      Automated ticketing streamlines your company's customer experience.

      • Workflow Automation
      • Customizable Field
      • SLA Management
      • Canned Replies
      • Condition-triggered Flow
      • Email Ticketing
      Sobot WhatsApp API

      WhatsApp API

      Authorized WhatsApp Business API, which allows your businesses to communicate with customers at scale.

      • Multi-login
      • Data Analytics
      • Green Tick
      • Workflow Automation
      • Broadcast Message
      • Open for Integration
      Voice
      Voice that goes beyond calls. Also flexible enough to suit the needs of varieties of businesses.
      Live Chat
      Unify inbox, tickets, messages from all channels, and customer data into one AI-enhanced workspace in your language to help agents serve customers better and faster.
      Chatbot
      AI-powered chatbot solves problems quickly, boost team efficiency, and satisfy customers instantly.
      Ticketing System
      Automated ticketing streamlines your company's customer experience.
      WhatsApp API
      Authorized WhatsApp Business API, which allows your businesses to communicate with customers at scale.
      Sobot Voice Call Center Voice
      Sobot Live Chat Live Chat
      Sobot Chatbot Chatbot
      Sobot Ticketing System Ticketing System
      Sobot WhatsApp API WhatsApp API

      Cover All Customer Interaction Scenarios

      • Awareness
      • Engagement
      • Research
      • Evaluation
      • Purchase
      • Adoption
      • Retention
      • Expansion
      • Support
      • Advocacy

      Sales and Marketing

      Challenge

      [ "Insufficient resources to engage multiple social platform channels", "Unable to correlate omnichannel and follow-up records", "Lack of customer identification, process tracking, and analysis" ]

      • Insufficient resources to engage multiple social platform channels
      • Unable to correlate omnichannel and follow-up records
      • Lack of customer identification, process tracking, and analysis
      Solution

      Automatically segment, filter, and label customers by tags to run bespoke WhatsApp, SMS, and call campaigns to engage customers and drive action throughout the transaction.

      Omnichannel Service

      Challenge

      [ "Separate channel management creates data silos", "Poor collaboration capabilities in legacy product", "Poor compliance, security, stability and usability of current solution" ]

      • Separate channel management creates data silos
      • Poor collaboration capabilities in legacy product
      • Poor compliance, security, stability and usability of current solution
      Solution

      All-in-One contact center solution combines powerful technology and winning features. Supporting consumer access to information across all channels for a pleasant experience.

      Sobot: Cover All Customer Interaction Scenarios

      Customized Solution for Your Needs

      • Retail
      • Financial Services
      • Gaming
      • Education
      • Enterprise Services
      • Life Services

      Retail

      • Personalize Experiences
      • Drive Satisfaction
      • Customer Journey Management
      • Challenge: retail brands require an integrated customer contact solution to unify sales, marketing and support.

      • Unified Experience: manage conversations across channels from one platform with breakthrough AI chatbot to quickly resolve customer issues.

      • Boost Conversion: analyze shoppers, predict future steps, engage them with real-time and historical data, and win loyalty with memorable engagement.

      Sobot: Retail Industry Solution

      Financial Services

      • Better Customer Experience
      • Data Security
      • Human-like Bot
      • Challenge: financial services must simplify its complex customer engagement process, boost dependability, and scale to improve customer experiences and grow the firm.

      • Improve Efficiency: automated essential processes to increase customer service/agent productivity and incorporate regulatory-compliant financial institution data.

      • Boost Satisfaction: personalize financial advice based on current requirements and prospects. Use customer-friendly channels to provide secure, simple, and streamlined experiences.

      Sobot: Financial Services Industry Solution

      Gaming

      • Player Conversion
      • AI Problem Solving
      • Recall & Activate
      • Challenge: to ensure satisfaction, businesses must be online 24/7, recognise the member level targeted to handle player problems, respond timely, and process quickly.

      • Customized Service: free, active, VIP... track customer profile, pattern, product usage, and player preference to personalize service.

      • Efficient Collaboration: collaborate with internal and external teams to resolve customer issues quickly, such as gameplay advice and financial recharge reminder.

      Sobot: Gaming Industry Solution

      Education

      • Customer Conversion
      • Course Notification
      • Retention & Activation
      • Challenge: education organizations must improve self-service to satisfy students' expectations of fast responses and minimize response times to provide excellent support.

      • Drive Efficiency: automatically answer popular questions, saving the team time and giving students immediate answers. One omnichannel inbox lets agents access messages from many social and messaging channels.

      • Ensure Retention: use real-time data and analytics to have more conversations and deliver excellent, personalized service.

      Sobot: Education Industry Solution

      Enterprise Services

      • Business Consultation
      • Satisfaction Survey
      • Product Training and Q&A
      • Challenge: businesses need an all-in-one contact solution that lets agents help customers intelligently, solve complicated problems, and work together efficiently with engineers.

      • Improve Efficiency: strong automations and AI cut reaction times, identification, and grading services, maximizing team efficiency.

      • Streamline Problem-solving: product operators, marketers, terminal engineers are involved while front-line agents create tickets and manage processing.

      Sobot: Enterprise Services Industry Solution

      Life Services

      • Pre-sales Consultation
      • After-sales Service
      • Activity Notice
      • Challenge: companies require an integrated contact platform to handle full-lifecycle customer inquiries, bookings, and information requests.

      • Pre-sales Consultation: add custom answers to critical queries to chatbot. For everything else, chatbot effortlessly transfers conversations to support.

      • Activity Notice: tickets tailored for team collaboration and real-time customer updates help address complex issues rapidly in omnichannel customer support.

      Sobot: Life Services Industry Solution
      Retail
      • Personalize Experiences
      • Drive Satisfaction
      • Customer Journey Management
      • Challenge: retail brands require an integrated customer contact solution to unify sales, marketing and support.

      • Unified Experience: manage conversations across channels from one platform with breakthrough AI chatbot to quickly resolve customer issues.

      • Boost Conversion: analyze shoppers, predict future steps, engage them with real-time and historical data, and win loyalty with memorable engagement.

      Financial Services
      • Better Customer Experience
      • Data Security
      • Human-like Bot
      • Challenge: financial services must simplify its complex customer engagement process, boost dependability, and scale to improve customer experiences and grow the firm.

      • Improve Efficiency: automated essential processes to increase customer service/agent productivity and incorporate regulatory-compliant financial institution data.

      • Boost Satisfaction: personalize financial advice based on current requirements and prospects. Use customer-friendly channels to provide secure, simple, and streamlined experiences.

      Gaming
      • Player Conversion
      • AI Problem Solving
      • Recall & Activate
      • Challenge: to ensure satisfaction, businesses must be online 24/7, recognise the member level targeted to handle player problems, respond timely, and process quickly.

      • Customized Service: free, active, VIP... track customer profile, pattern, product usage, and player preference to personalize service.

      • Efficient Collaboration: collaborate with internal and external teams to resolve customer issues quickly, such as gameplay advice and financial recharge reminder.

      Education
      • Customer Conversion
      • Course Notification
      • Retention & Activation
      • Challenge: education organizations must improve self-service to satisfy students' expectations of fast responses and minimize response times to provide excellent support.

      • Drive Efficiency: automatically answer popular questions, saving the team time and giving students immediate answers. One omnichannel inbox lets agents access messages from many social and messaging channels.

      • Ensure Retention: use real-time data and analytics to have more conversations and deliver excellent, personalized service.

      Enterprise Services
      • Business Consultation
      • Satisfaction Survey
      • Product Training and Q&A
      • Challenge: businesses need an all-in-one contact solution that lets agents help customers intelligently, solve complicated problems, and work together efficiently with engineers.

      • Improve Efficiency: strong automations and AI cut reaction times, identification, and grading services, maximizing team efficiency.

      • Streamline Problem-solving: product operators, marketers, terminal engineers are involved while front-line agents create tickets and manage processing.

      Life Services
      • Pre-sales Consultation
      • After-sales Service
      • Activity Notice
      • Challenge: companies require an integrated contact platform to handle full-lifecycle customer inquiries, bookings, and information requests.

      • Pre-sales Consultation: add custom answers to critical queries to chatbot. For everything else, chatbot effortlessly transfers conversations to support.

      • Activity Notice: tickets tailored for team collaboration and real-time customer updates help address complex issues rapidly in omnichannel customer support.

      Trusted by Multiple Companies

      Sobot: Trusted by Multiple CompaniesSobot: Trusted by Multiple Companies
      Sobot: Trusted by Multiple CompaniesSobot: Trusted by Multiple Companies
      Sobot: Trusted by Multiple CompaniesSobot: Trusted by Multiple Companies
      Sobot: Trusted by Multiple CompaniesSobot: Trusted by Multiple Companies

      Maximize Return on Investment

      0%
      Return on Investment
      0%
      Reduce Agent Workload
      0%
      Improve Conversion
      0%
      Improve NPS
      Sobot: Small and Medium Business Contact Center Solution

      Small and Medium Business

      Sobot works out of the box, so you can get up and run quickly. Agents can operate the system at no cost through our easy-to-use interface, achieving for increased efficiency and unlimited growth!

      Secure
      Best Price
      Timely Service
      Sobot: Enterprise Contact Center Solution

      Enterprise

      The all-in-one platform is just the starting point, we are always at the service, with the top security, most cost-effective solutions and dedicated expert guidance to help us be more successful together!

      All-in-One
      Intelligent
      Flexible

      Embark on Your Contact Journey

      About us: Why Sobot
      About Us

      Why Sobot

      Sobot offers all-in-one contact center solutions, featuring omnichannel and intelligent capacity. Sobot has served more than 10,000 brands to improve NPS, reducing costs and increasing efficiency.

      Sobot News: Sobot becomes an official WhatsApp BSP
      News

      WhatsApp BSP

      Sobot becomes an official WhatsApp BSP that offers WhatsApp Business API and products for consumer engagement, interaction, and support.

      Sobot: Product Tutorials Videos
      View Demo

      Product Tutorials

      Our product demo will show you how Sobot can enhance your operations. You can click on the link to go to youtube to watch it.

      Sobot: How to be a Partner
      Partner With Us

      How to be a Partner

      Grow together, and build the future of contact center with us. You can email us for partnership programs. Email address: marketing@sobot.io