Professional Services Guiding Your Success
0%
CSAT
Customer Satisfaction Score
0%
NPS
Net Promoter Score
<
72h
FRT
First Response Time
Along with Customers for Success
Product As Service
All-in-One Contact Center
Multi-product Integration
Chat and voice, human agent and AI(Artificial Intelligence) products, etc. Sobot offers a variety
of products tailored to the diverse needs of customer contact center, providing an all-in-one
solution.
Business Solutions
Good products are born on the business requirements. We are dedicated to understanding the needs
of enterprises and providing solutions that help to improve business.
Service as product
Comprehensive and proprietary services
Full Journey Service
From pre-sale consultation to after-sale training, Sobot supports you throughout our partnership.
24/7 Exclusive Service
Enjoy exclusive 1VN service with dedicated teams for sales, customer service, product support, and
more, available for seamless communication anytime.
Multiple Communication Channels
We provide multiple contact methods including online communication, voice calls, and email for
easy access.
Consistent Goals
Customer Success
Business success hinges not just on a product, but on comprehensive support.
At Sobot, our goal is to empower our customers' success. Through value sharing, technology discussions, product training, and business analysis, we enhance key business metrics like customer satisfaction, employee efficiency, and cost optimization.
We invite you to engage with us, collaborate deeply in contact center practices, and create superior customer experiences together!
At Sobot, our goal is to empower our customers' success. Through value sharing, technology discussions, product training, and business analysis, we enhance key business metrics like customer satisfaction, employee efficiency, and cost optimization.
We invite you to engage with us, collaborate deeply in contact center practices, and create superior customer experiences together!
Four Delivery Options
Guide at Every Step of Your Journey
Standard Workflow
Custom Workflow
Pre-sales
Services Consultant
- · Communicate
- · Offer solution
- · Deal
Delivery
Delivery Manager
- · Install
- · Suggest
- · Configuration guidance
After-sales
Customer Success
- · Training
- · Instant response
- · Constant optimizaion
Follow-up
Named Manager
- · Review existing setup
- · Renewal reminder
- · Deep engagement
Implementation, Operation, and Service Deliver More Excellent Service
Implementation
Maximize uptime
Quality control
Professional team
Operation
Daily reviews
Value added services
Knowledgebase maintenance
Service
24x7 support
Growth experts
Tailored onboarding
Privacy, Protection and Compliance
Authentication of multiple qualifications, data security, and compliance
Sobot Service Group
Experts that work with you
Retail, finance, gaming industry, etc. Our experts provide tailored industry-specific solutions that meet
the needs of businesses across all sizes, from startups to large enterprises.
Pre-sales solution engineer
Tailored training for your role
We offer detailed product documentation, remote and live training sessions, and customized training
solutions tailored to different roles such as business agents, support engineers, and administrators.
Delivery and training manger
Seamless 24/7 support
We provide 24/7 after-sales support for premier customers through all channels. Our Sobot team ensures
prompt issue resolution and supports your customer service team effectively.
After-sales service team