Unify Shopper Record for higher CSAT
![Sobot E-C & Retail Solution: Unify Shopper Record for higher CSAT](/_nuxt/img/develop-lg-1.df96f92.png)
Our agents support reception for products with the Sobot omnichannel platform which unifies online and in-store shopping data to give shoppers delightful experiences, with 96% positive feedback.
By partnering with Sobot, we give our shoppers a data-driven personalized experience at scaling, driving more revenue, increasing their retention, and saving service costs, with a 57% repurchase rate.
It is highly efficient to construct shoppers' prospective and after-sales services with Sobot Chatbot and our agents have time to handle complex issues. The Net Promoter Score(NPS) increased to 78.